Episode 35: Customer Loyal Secrets with Shep Hyken

How do you build a business that thrives during good times and bad? Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your way?

There is: Turn customers into repeat customers and turn repeat customers into loyal customers.

Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job.

Listen in as Shep shares his latest tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Shep Hyken’s Links:

Book: http://illbebackbook.com
Website: https://hyken.com